At Beatrice’s Collection, we are committed to delivering your orders efficiently and on time. Please review our shipping policy carefully before making a purchase.
Processing & Shipping Times
All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Delays & High Order Volume
If we experience a high volume of orders, shipments may be delayed by a few business days. In the event of a significant delay, we will notify you via email or phone.
We are not responsible for delays caused by external factors such as weather conditions, customs processing, or courier service disruptions.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. Please allow 24-48 hours for tracking updates.
If you do not receive tracking information within 3 business days, contact our support team at
Email: wilsonbeatrice27@gmail.com
Phone: 774-606-3880
Lost, Stolen, or Undeliverable Packages
Beatrice’s Collection is not responsible for lost, stolen, or undeliverable packages due to incorrect shipping details provided at checkout.
- If your package is marked as delivered but you have not received it, please check with your local courier or neighbors before reaching out.
- If your order is returned due to an incorrect address, you will be responsible for reshipping costs.
For missing packages, we recommend filing a claim with the shipping carrier immediately.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by your local government and are not included in our shipping fees.
- Customers are responsible for paying any applicable customs fees upon delivery.
- Customs policies vary by country; please check with your local customs office before placing an order.
Damaged or Defective Orders
If your order arrives damaged, please contact us within 48 hours of receiving your package.
To file a claim:
- Take clear photos of the damaged item and packaging.
- Email us with your order number, a description of the damage, and the photos.
- We will assess your claim and, if applicable, offer a replacement.
Beatrice’s Collection is not liable for damages caused during shipping. Please contact the shipping carrier to file a claim for compensation.
No Cancellations
Once an order is placed, it cannot be canceled or modified. Please ensure all order details are correct before completing your purchase.
Contact Information
For any shipping-related inquiries, please contact us at:
